Create AI Chat Bot for Intercom in 10 minutes

By

Maciej Kowalski

January 10, 2023

•

4

min read

ChatGPT for business?

Quickchat AI is a fully conversational and multilingual AI technology powered by OpenAI’s GPT-3. With the help of Quickchat AI you can build your own "customised ChatGPT" with any Personality and Knowledge you desire.

What conversation style best represents your brand? What exact information would you like your AI Assistant to reliably use during conversation?

You can use Quickchat AI technology to build chatbots tailored to your specific needs and use cases, be it answering frequently asked questions, providing personalized recommendations, or quoting your products' specifications.

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Customer Support with Intercom

Intercom is a customer service platform that helps businesses to engage with their customers, improve customer support, and increase customer satisfaction. If you use Intercom in your business, you now have a chance to utilize the power of Conversational AI to improve your user experience by providing immediate answers to their enquiries. Simply connect a Quickchat AI Assistant to your account and let the AI respond to incoming messages. You will be able to find Quickchat AI in the Intercom App Store.

Image generated by Stable Diffusion 2.1 using prompt: Futuristic call center full of robots speaking on the phone, detailed colorful photograph

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How to integrate Quickchat AI with Intercom?

To initiate the integration process, you’ll need to designate an Intercom user that will be serving as the AI Assistant. This user will be responsible for responding to all conversations that are assigned to it.

Therefore, to ensure a seamless experience, we recommend creating a separate user named ‘Quickchat AI’ to handle automatic replies.

This approach provides flexibility of choosing when the AI Assistant is active and lets your team take over the conversation by assigning it to a different team member. If you’re interested in an automatic handover of the conversation by the AI Assistant given customer’s request or an inability to respond by the AI, please reach out to us at contact@quickchat.ai.

Once you have created your new user, head over to the Quickchat AI dashboard and locate the Integrations tab.

Select Intercom from the options available. Proceed by clicking on the Authenticate with Intercom button.

Once authentication has been successful, your integration process is complete, and the AI bot will respond to all incoming messages assigned to your new user automagically! 🪄

Quickchat AI Integrations tab

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Additional options

Several customization options can be found directly in the Quickchat AI dashboard, including:

the ability to supply it with a custom knowledge base,
selecting the language
adjusting the creativity level.

All changes are immediately applied to your AI Assistant, which drastically increases the speed with which you can support your customers.

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Customization

If your business requires a fully custom solution, contact us at contact@quickchat.ai to discuss features tailored to your specific needs, such as:

integration with an external database,
customized human handover of the conversation,
fully dynamic knowledge base,
fully customized conversation style to reflect your branding.

We are excited to see what you can do with Quickchat AI and Intercom, and we can’t wait to see how this integration will help you provide an even better chat experience. Try it out today!

‍

Maciej Kowalski

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