Product Update: AI Guidelines, Human Handoff, new Knowledge Base sources and more

By

Patryk Lasek

July 27, 2023

•

5

min read

1. AI Guidelines: Taking Conversations to the Next Level

Empower your AI Assistant with even more personalized interactions! With our innovative AI Guidelines feature, you gain more control over the flow of conversations by providing short commands and instructions to your AI Assistant, shaping its responses according to your specific preferences.

Whether you want to give more guidance on conversation handling or instruct it on what to try to achieve or avoid, AI Guidelines provide you with the flexibility to fine-tune your AI Assistant’s behavior to match your unique requirements.

Example AI Guidelines

Example conversation using AI Guidelines

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2. New Knowledge Base Sources: Unleashing the Power of Information

Knowledge is the backbone of any successful AI Assistant. That’s why we’ve expanded the possible set of sources of your Knowledge Base, giving your AI Assistant access to even more information. Now, you can easily integrate knowledge from various sources, including:

Intercom Articles: Bring in valuable information from your Intercom knowledge base effortlessly.
PDF documents: Extract and utilize information from PDF documents to equip your AI Assistant with extensive knowledge.
URL/Website: Directly add knowledge from any URL or website, making your AI Assistant a powerful source of information for customers.

Additionally, your Knowledge Base is now divided into separate sections (Articles) to make it better organized and more coherent.

Knowledge Base sources

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3. Human Handoff: Achieving the Perfect Balance

While AI Assistants can handle a wide range of customer inquiries, there are times when the human touch is irreplaceable. Our new Human Handoff feature allows for a smooth transition from AI to human agents when necessary.

If the AI Assistant encounters a query it cannot resolve or if personalized assistance is required, the conversation seamlessly transfers to a human agent. This ensures that your customers always receive the best support possible.

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4. Multilingual AI Assistant: Breaking Language Barriers

Expanding your global reach is now easier than ever. Quickchat AI now supports Multilingual AI Assistants. Activate the 2nd language option, and your AI Assistant will be able to communicate in multiple languages, enabling you to engage with diverse customer bases effortlessly. If you need support for more languages, our Sales Team is here to assist you: contact@quickchat.ai

Multilingual conversation

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5. Other improvements

Link Priority: If your Knowledge Base includes links (URLs), the AI Assistant will strategically include them during conversations, providing quick access to external data sources, product pages, detailed pricing information, and more.

Links Priority setting

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Reply Length Control: Tailor your AI Assistant’s responses to match your preferred communication style. Control the average response length to strike the perfect balance between concise and detailed answers.

Reply Length Control

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‍We can’t wait to see how these new features empower your AI Assistant and make your customer interactions even more impressive. As always, our dedicated support team is ready to assist you with any questions or guidance you may need at support@quickchat.ai.

If you haven’t tried Quickchat’s AI Assistant yet and want to find out more or have any questions, our Sales Team is here to help! Schedule a call with us to discover how our AI Assistant can enhance your business: Schedule a Call.

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Patryk Lasek

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